Temario
OBJETIVO DEL CURSO
During this course the learner will acquire the necessary language skills and vocabulary to successfully understand oral and written messages of an intermediate complexity in English. This course provides opportunities for the learner to respond professionally to the language used in familiar situations by guests, customers and suppliers to the tourist service by attending satisfactorily to the needs they have. Throughout the course, the learner will come across very many real situations. In these situations the learner has to interpret the communicative aims of the writers and numerous interlocutors to effectively deal with what occurs. These tourist sector clients and customers write, appear in person and speak by phone and the learner has to respond to each situation by using the phone, the fax, booking forms, contracts, customer satisfaction surveys and email appropriately. By the end of this course, the learner will be able to fluently express themselves with customers and suppliers at an intermediate level in a way fitting that of a tourist industry professional in the following areas: customer service and attention, working with travel agencies, tourist information offices, transport suppliers, contingency and emergency resolutions, tourist product offers and solving complaints.
CONTENIDO DEL CURSO
Capítulo 1
Commercial and administrative management of tourist services
Capítulo 2
Presentation of tourist information in English
Capítulo 2
Tourist customer service in English
